Build Relationships to Develop Loyal Clients

The key to word-of-mouth referrals is to build relationships that develop loyal clients. When your clients trust you and know your customer service exceeds their expectations, they will go out of their way to promote you and your services to others.

So how can you build relationships that develop loyal clients? You begin by giving your prospects something of value. Provide a free report and valuable information in a newsletter. Your newsletter should not just be an ongoing pitch of your services. Provide something of value - tips, advice, and resources they can use in their business. This helps build trust in your expertise.

Once a prospect becomes your client, continue providing valuable information. Let your clients know of any specials or events that may interest them. Connect with them on Facebook and comment on what they are doing.

What do you do to build relationships and develop loyal clients?

Word of Mouth Referral Grows Client List

Exactly one year ago this month I signed on a new client that I had met briefly at two local events. After a very short period of time, this client was impressed enough with my services, and trusted me enough, that he referred me to two of his business partners.

I've enjoyed working for all three of them and it impresses me that the two business partners are people I've never met. Yet with each I have developed a trusting relationship to the point that they have each entrusted me with sensitive information. One of the business partners then referred me to one of his clients and she (I'll call her Mary) and I began working together the first of this year.

But the story doesn't end there. Now 'Mary' and I have been working together for nine months or so and again quickly developed a very trusting relationship. Thanks to her word of mouth referral, I just signed on another new client that I've never met.

So in exactly one year, and due to word of mouth referrals, from that one client I have gained an additional four directly as a result of his word of mouth referral.

So how can you develop trusting relationships and word of mouth referrals? Everything I've learned has been thanks to my coach. Together he and I now coach other virtual assistants to help them learn how to develop the same kind of trusting relationships with their clients and increase word of mouth referrals.

Contact us today to schedule your free 30-minute coaching consultation, no obligation.

And let us know what you do to create and maintain trusting relationships and word of mouth referrals.

How Do You Treat Your Best Customers?

Seth Godin says, "Your best customers are worth far more then your average customers." Why is that? Your best customers are more likely not only to purchase more product or more often, they are also more likely to refer you to others.

So instead of trying constantly to get new customers, why not focus your marketing strategies on your existing best customers? Most of my new business comes from word of mouth referrals from existing clients. So that's where I focus my energies. Make it easy for them to refer you and give them a nice thank you.

How do you treat your best customers?

Partner with Your Customers

Another 'Walk the Talk' tidbit: "Build partnerships with your customers by under-promising, over-delivering, and following-up to ensure they are satisfied. Solicit their input on how your products and services can be improved."

You'll find that as you put this into practice, your clients will voluntarily refer you to others. By soliciting their opinions, they feel important. Of course it's necessary to implement suggestions if appropriate. If you never apply any suggestions you receive, your customers will feel unappreciated and look somewhere else to take their business.

How do you follow up with your customers?

Building Loyal Customer Relationships Online

Building customer relationships is key to word-of-mouth referrals. Once your clients trust you and believe in your services, they willingly promote your business to people they know. So what are some ways you can build loyal customer relationships online?

One way is to write articles and give away some of your information. Give your prospects a reason to trust you by giving them something of value for free. Then watch them line up to purchase your services. You can also give them a free report, e-book, video, or audio to download when they sign up for your newsletter. Once your prospect learns more about you and your business in this manner, the more likely they are to feel a sense of trust in what you have to offer.

No one wants to get continuous sales pitches about why they should buy from you. However, prospects love to get tips, advice, and information. Communicate valuable information to prospects and build their trust in your expertise. Find out what your prospects want and then create marketing messages that appeal to those wants.

Repeat customers spend more than new customers. So stay in touch and give your customers something of value. Send a coupon or a notice of a special event. Send tips or a special report with information they can use. Keep in touch with your customers and they will be back.

What have you done to build your customer relationships online?