Build Relationships to Develop Loyal Clients

The key to word-of-mouth referrals is to build relationships that develop loyal clients. When your clients trust you and know your customer service exceeds their expectations, they will go out of their way to promote you and your services to others.

So how can you build relationships that develop loyal clients? You begin by giving your prospects something of value. Provide a free report and valuable information in a newsletter. Your newsletter should not just be an ongoing pitch of your services. Provide something of value - tips, advice, and resources they can use in their business. This helps build trust in your expertise.

Once a prospect becomes your client, continue providing valuable information. Let your clients know of any specials or events that may interest them. Connect with them on Facebook and comment on what they are doing.

What do you do to build relationships and develop loyal clients?

Give More to Get More

Would you like to get more clients? Then consider giving your prospects something more - for free.

Before a prospect becomes your client, they need to come to know and trust you. One way they can learn more about you is if you give them something of value absolutely free. Sure there will be those who accept your free gift and not use your services. But those that are truly interested will be impressed by the trust you extend in giving them something of value. Those are the ones that will become your clients and word of mouth referrers.

You may choose to give a free report to prospects that sign up for your newsletter. When you sign up for my newsletter, you'll receive a 3-page report detailing 9 specific reasons to hire a VA, 4 Income Generating Tasks to delegate to a VA, Can I Afford a VA? and How do I find the right VA for me?

If you really want to give something away for free, offer a free report on your website and do not require an email. I offer a list of 30 Projects a Virtual Assistant Can Do in One Hour.

What can you give away?

Give It Away

Do you want more customers? Consider giving them something for free. HotMail did this and attracted more than ten million customers for its free email service. Now it is supported by advertising. By ending each free email from the sender with an offer for free email for the recipient, HotMail used the ultimate in word-of-mouth advertising.

Yes, there will be those who sign up for your freebie and then you'll never hear from them again. But many will be impressed by your quality, service and commitment and they will become lifelong customers.

Do you do business with companies that gave you something for free? Why not make a list of things you could give away for free and then give it a try. It could be as simple as creating a free report that you give prospects when they sign up for your newsletter.

What can you give away?