Partner with Your Customers

Another 'Walk the Talk' tidbit: "Build partnerships with your customers by under-promising, over-delivering, and following-up to ensure they are satisfied. Solicit their input on how your products and services can be improved."

You'll find that as you put this into practice, your clients will voluntarily refer you to others. By soliciting their opinions, they feel important. Of course it's necessary to implement suggestions if appropriate. If you never apply any suggestions you receive, your customers will feel unappreciated and look somewhere else to take their business.

How do you follow up with your customers?