Wednesday, January 28, 2009

Do Your Clients Feel Important?

Are you trying to grow your business during these difficult times? What can you do to retain your clients? In fact, you want to make them so happy with your services that they recommend your business to everyone they know.

The most important thing you can do for your clients is to make them feel important. Make sure you use their name and get to know them personally. If you come across an interesting magazine article or website you know they would find interesting, let them know about it.

Your client feels important when you respond to their inquiries in a prompt manner. Don't wait two or three days to respond to their voice mail message or email. Get back to them immediately if at all possible.

Send a card at a random time just to thank them for their business. If you can't provide what they need, help them find it somewhere else.

What do you do to make your clients feel important?

1 comment:

Collette Schultz said...

Find something, no matter how small it may seem, they are an expert at and let them know you take their advise to heart. Everyone likes to know they're an expert at something.